Terms and Conditions

Introduction

Hardayal Sweets and/or its affiliates (“Hardayal Sweets”, “We”, “Us”, or “Our”) provide website features, products, and related services to users who visit or shop at https://hardayalsweets.com/.

By accessing, browsing, or purchasing products through our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Electronic Communications

When you use our website or contact us through email, phone, or other electronic means, you are communicating with us electronically. You consent to receive communications from us electronically, including emails, SMS, or WhatsApp messages.

You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content available on this website, including but not limited to text, images, graphics, logos, icons, audio clips, and data compilations, is the property of Hardayal Sweets or its content suppliers and is protected under applicable Indian laws.

Unauthorized copying, reproduction, or use of any content from this website is strictly prohibited.

Trademarks

All trademarks, logos, brand names, page headers, button icons, scripts, and service names displayed on this website are the property of Hardayal Sweets or its respective owners. Use of these marks without prior written permission is not allowed.

User Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate and complete information while registering or placing orders. Hardayal Sweets reserves the right to refuse service, terminate accounts, remove content, or cancel orders at its sole discretion without liability.

Risk of Loss

All products purchased through our website are shipped pursuant to a shipment contract. The risk of loss and ownership of the products pass to you once the items are handed over to the shipping carrier.

Acceptance of Orders

Orders placed through https://hardayalsweets.com/ are subject to acceptance by us. An order may not be accepted due to reasons including but not limited to:

  1. Product being out of stock

  2. Payment authorization failure

  3. Errors in pricing or product description

  4. Failure to meet eligibility criteria

  5. Any other reason at our sole discretion

We reserve the right to cancel or reject any order at any time.

Online Orders

  1. After placing an order, you will receive an email or SMS acknowledging order details.

  2. The order is considered accepted only once it has been dispatched.

  3. Our customer support is available during business hours on working days.

  4. A pre-authorization may be requested from your bank or payment provider at the time of order placement. Actual payment is charged upon dispatch.

  5. By registering or placing an order, you consent to receive promotional and transactional messages from us via SMS, WhatsApp, or email.

Order Cancellation

  1. Orders may be cancelled only within a limited time after placement, subject to order status.

  2. Once an order has been dispatched, cancellation will not be permitted.

  3. Any changes to order details must be made immediately after placing the order, as we process orders quickly.

Payment and Refund Policy

  1. All payments are accepted in Indian Rupees (INR) only.

  2. We accept payments via Credit/Debit Cards, Net Banking, UPI, Wallets, and other supported payment methods.

  3. For cards linked to foreign currency accounts, conversion rates are determined by the payment provider.

  4. Please do not share payment details via email.

  5. Hardayal Sweets is not responsible for losses caused by unauthorized access unless due to our negligence.

  6. Cash or cheque payments are not accepted for online orders.

  7. In case of payment failure, any debited amount is usually reversed within 7 business days.

For payment-related queries, contact us at:
Email: info@hardayalsweets.com 

Pricing Policy

  1. All prices listed on the website are in INR and inclusive of applicable taxes unless stated otherwise.

  2. Prices, offers, and availability are subject to change without prior notice.

  3. In case of pricing errors, we reserve the right to cancel the order or contact you for confirmation at the correct price.

Product Availability and Information

  1. Product availability is subject to stock levels.

  2. If an ordered item is unavailable, we may contact you to offer a replacement or refund.

  3. Substituted products, if any, will be of equal or higher value and only with your consent.

Important: During high-demand periods such as festivals (Diwali, Rakhi, etc.), stock shortages may occur.

Returns, Refunds, and Title

  1. Hardayal Sweets does not take ownership of returned products.

  2. Refunds or cancellations are processed at our sole discretion as per our Return & Refund Policy.

  3. Refunds, if approved, may be issued as store credit or coupon codes.

  4. Once an order is processed for dispatch, cancellation is not permitted.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.