Shipping Policy

Hardayal Sweets (“We”, “Us”, “Our”) operates the website https://hardayalsweets.com/. By placing an order through our website, you agree to the terms outlined in this Shipping Policy. This policy is intended to clearly define shipping responsibilities, timelines, and expectations for both parties.

1. General Information

All orders are subject to product availability. While we make every effort to keep our stock information accurate, occasional discrepancies may occur. If an item you ordered is unavailable, we will ship the available items and contact you to either wait for restocking or receive a refund for the unavailable product.

2. Shipping Costs

2.1 Domestic Shipping (Within India)

Shipping charges are calculated at checkout based on the weight, size, and delivery location of the order. The shipping fee displayed at checkout is the final shipping cost payable by the customer.

2.2 International Shipping

International shipping charges are calculated during checkout based on order weight, dimensions, and destination country. Once an international order is dispatched, it cannot be cancelled.

Customers are solely responsible for paying any customs duties, import taxes, or clearance charges levied by the destination country. If the customer refuses or fails to pay these charges, Hardayal Sweets will not be liable to issue a refund.

3. Delivery Terms

3.1 Transit Time

  • Domestic orders: Estimated delivery time is 5–7 business days

  • International orders: Estimated delivery time is 5–10 business days

Delivery timelines may vary due to courier delays, customs clearance, weather conditions, or festive periods.

3.2 Dispatch Time

Orders are generally dispatched within 2 business days after successful payment.

Our dispatch operations run Monday to Saturday, excluding public and national holidays. Any delays during holidays are minimized to the best of our ability.

3.3 Change of Delivery Address

Requests to change the delivery address can be accommodated only before the order has been dispatched. Once dispatched, address changes will not be possible.

3.4 Out-of-Stock Items

If any product in your order is unavailable, we will cancel and refund the out-of-stock item and proceed to ship the remaining products.

3.5 Delivery Delays

If your order has exceeded the estimated delivery time, please contact us so we can investigate the issue with the shipping partner.

4. Tracking Information

Once your order is dispatched, you will receive a tracking link via email or SMS to monitor the shipment status using the courier’s tracking system.

5. Damaged Parcels in Transit

If your package arrives damaged:

  • If possible, do not accept the delivery and inform the courier immediately

  • If the package was delivered in your absence, contact our customer support team as soon as possible with images of the damage

We will guide you through the next steps as per our Return & Refund Policy.

6. Duties and Taxes

All applicable GST and taxes are included in the product price displayed on our website, unless otherwise specified.

7. Order Cancellations

Orders may be cancelled only before dispatch. Once an order has been dispatched, cancellation requests will not be accepted.

8. Customer Support

For any shipping-related questions or assistance, please contact us at:

Email: info@hardayalsweets.com